Returns and Exchanges
You are welcome to return any item you are not happy with as long as you notify us of the return within 30 days of receiving your order. We request that the garment be returned in the same condition it was received. We will refund you the cost of the item minus the original shipping charge. If you would like to do an exchange for another size or item we will ship you the exchange item for free. Please observe the following notes carefully when returning your package:
-Ship all returns through Canada Post or US Post using the cheapest tracked packet method.( We are not responsible for the charge on items shipped with a courier!)
-For US and international orders please clearly write “Return” on the package for customs so we will not be charged duty when the item returns to us.
-Please include a copy of our e-mail exchange regarding the return with the package which states why you are returning and whether you want an exchange or a refund.
Customer is responsible for all customs fees/taxes. For orders to the USA no customs duties will apply as our clothing is covered by NAFTA.
If an item goes missing in the mail or arrives damaged we take full responsibility and will issue a refund or send you a new item.
Allow up to a week processing time after placing your order. When your order is shipped you will receive a tracking number from Canada Post to your email.
Free Shipping Offer: For orders over $150 within North America and over $250 internationally are eligible for free shipping. Free shipping in Canada is Expidited, to the USA is tracked packet. All other international orders are shipped surface with a tracking number.
Orders within Canada:
-Expedited: delivered in 5 business.
-Xpress Post: delivered in 3 business days.
Orders to U.S.A:
-Tracked Packet: 7 business days.
-Expidited Parcel: 5 business days
-Xpress Post: 5 business days (Guaranteed)
-International Parcel Surface: 6-8 weeks delivery
-Tracked Packet International: 9 business days